FAQs

Where are you based ? Do you have a storefront ?

We are based in the Greater Toronto Area, Canada. We currently do not have a retail outlet and are purely an e-commerce business.

Where are The Klozet products made?

All products are sourced, crafted and manufactured in Pakistan, while the designs are made in Canada.

How do I care for my product ?

Due to the handcrafted nature of our products, we recommend you dry clean them only.

Do all products look the same as shown in pictures ?

Colors may vary slightly due to the photographic lighting involved on your screen settings. Please note that since our products are handcrafted, slight variations in placement and positioning of motifs/embroidery is common.

Are all products true to US standard size ?

As each product is unique, please refer to our size guide to make a more informed decision.

Can I cancel or amend my order ?

Contact us via email within 24 hours of placing the order. If your order has not been shipped or billed The Klozet will deduct 5% cancellation fee to cover the cost of bank transaction fee to process the cancellation.

Do you accept returns and exchanges ?

Yes, please check our Return and Exchange page for more details.

Do you ship internationally ?

Currently we only ship across Canada and U.S